Fraud Foundations for Financial Services:
Essential Training for Fraud Prevention, Detection and Resolution
The Association of Certified Fraud Examiners (ACFE) and Mission Omega have created a comprehensive online fraud training program designed to equip fraud teams and their business partners across financial services organizations with the essential and practical knowledge they need to fight fraud and scams in an ever-changing, complex financial ecosystem.
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Fraud Foundations for Financial Services: Essential Training for Fraud Prevention, Detection and Resolution offers a robust online, self-paced curriculum.
About the Program
Fraud Foundations for Financial Services was designed for professionals across all areas of financial services organizations.
From foundational financial services industry and money movement principles to understanding fraud types and best practices to prevent, detect, and resolve fraud and scams, individuals will be able to immediately apply course knowledge to their current and future fraud fighting roles and have a better understanding of how financial crime impacts their organization.
Course Features:
Modality: Online, self-paced
Total Time: 6+ hours
Career Stage: New and experienced professionals seeking foundational knowledge and best practices for fighting fraud in the financial services industry
Curriculum Overview
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General overview of the common fraud types experienced in the financial industry.
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General concepts of the Fraud Management Lifecycle, to include industry best practices to prevent, detect, and resolve common fraud types.
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Detailed review of the unique fraud threats and controls associated with cyber-enabled fraud, consumer lending, and commercial banking.
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A primer on fraud related laws, regulations and guidance applicable to the financial industry, including information on Fair and Accurate Credit Transactions Act (FACTA) red flags rule specific to the identification and prevention of identity theft.
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Concepts on how to handle customer interactions, including tone, listening and empathy. How to diffuse irate and upset customers, as well as owning the customers’ issues and driving to resolution.